Asterisk Based Call Center Solutions

Asterisk Based Call Center Solutions

We can Install and Configure Asterisk Based Call Center Solutions for Small, Medium and Enterprise Level Companies.

Call Center Services like Inbound Call Center, Outbound Call Center, BPO Call Center could also be provided to all of the valued customers http://voipt.net/

How to Install Asterisk on centos 5

Install Process of Asterisk and Free PBX on Centos 5

1. Install CentOS, enabling the following packages:

*DNS Server

*Web Server

*Mail Server

*MySQL Database

*Development Tools

yum install nano

reboot

2. Edit Network settings

nano /etc/sysconfig/network

HOSTNAME=internal.hostname.DOMAIN.com (Set your internal hostname name here)

Ctrl-X to save, ‘Y’ to confirm

nano /etc/sysconfig/network-scripts/ifcfg-eth0

IPADDR=192.168.1.20

NETMASK=255.255.255.0

GATEWAY=192.168.1.1

NETWORK=192.168.1.0

Ctrl-X to save, ‘Y’ to confirm

echo “options {” >> /etc/named.conf

echo ” directory \”/var/named\”;” >> /etc/named.conf

echo ” dump-file \”/var/named/data/cache_dump.db\”;” >> /etc/named.conf

echo ” statistics-file \”/var/named/data/named_stats.txt\”;” >> /etc/named.conf

echo “};” >> /etc/named.conf

echo “include \”/etc/rndc.key\”;” >> /etc/named.conf

service named start

chkconfig named on

nano /etc/resolv.conf

search internal.DOMAIN.com (Set your internal domain name here)

nameserver 192.168.1.5

nameserver 127.0.0.1

nano /etc/hosts

127.0.0.1 internal.hostname.DOMAIN.com (Set your internal hostname name here)

127.0.0.1 asterisk1.local

127.0.0.1 localhost

Ctrl-X to save, ‘Y’ to confirm

iptables -P INPUT ACCEPT

iptables -P OUTPUT ACCEPT

iptables -P FORWARD ACCEPT

iptables -F

iptables -X

/etc/init.d/iptables save

service network restart

3. Update:

yum -y update

4. Disable Selinux:

echo “selinux=disabled” > /etc/selinux/config

reboot

5. Install dependencies and extra packages:

yum install e2fsprogs-devel keyutils-libs-devel krb5-devel libogg libselinux-devel libsepol-devel libxml2-devel libtiff-devel gmp php-pear php-pear-DB php-gd php-mysql php-pdo kernel-devel ncurses-devel audiofile-devel libogg-devel openssl-devel mysql-devel zlib-devel perl-DateManip sendmail-cf sox

cd /usr/src

wget http://easynews.dl.sourceforge.net/sourceforge/lame/lame-3.97.tar.gz

tar zxvf lame-3.97.tar.gz

cd lame-3.97

./configure

make

make install

6. Install Asterisk and FreePBX:

cd /usr/src

wget http://downloads.digium.com/pub/asterisk/asterisk-1.4-current.tar.gz

wget http://downloads.digium.com/pub/asterisk/asterisk-addons-1.4-current.tar…

wget http://downloads.asterisk.org/pub/telephony/dahdi-linux-complete/dahdi-l…

wget http://downloads.digium.com/pub/libpri/libpri-1.4-current.tar.gz

wget http://mirror.freepbx.org/freepbx-2.6.0.tar.gz

tar zxvf asterisk-1.4-current.tar.gz

tar zxvf asterisk-addons-1.4-current.tar.gz

tar zxvf dahdi-linux-complete-current.tar.gz

tar zxvf libpri-1.4-current.tar.gz

tar zxvf freepbx-2.6.0.tar.gz

cd /var/lib/asterisk/sounds

wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-e…

tar zxvf asterisk-extra-sounds-en-gsm-current.tar.gz

cd /usr/src/dahdi-linux-complete-CURRENT

make

make install

make config

/sbin/ztcfg

echo “/sbin/ztcfg” >> /etc/rc.d/rc.local

cd /usr/src/libpri-1.4-CURRENT

make clean

make

make install

cd /usr/src/asterisk-1.4-CURRENT

useradd -c “Asterisk PBX” -d /var/lib/asterisk asterisk

mkdir /var/run/asterisk

mkdir /var/log/asterisk

chown -R asterisk:asterisk /var/run/asterisk

chown -R asterisk:asterisk /var/log/asterisk

chown -R asterisk:asterisk /var/lib/php/session/

nano +231 /etc/httpd/conf/httpd.conf

Change User apache and Group apache to User asterisk and Group asterisk.

Ctrl-X to save, ‘Y’ to confirm

nano +329 /etc/httpd/conf/httpd.conf

Change AllowOverride None to AllowOverride All

Ctrl-X to save, ‘Y’ to confirm

./configure

make

make install

/etc/init.d/mysqld start

cd /usr/src/freepbx-2.6.0

mysqladmin create asterisk

mysqladmin create asteriskcdrdb

mysql asterisk < SQL/newinstall.sql

mysql asteriskcdrdb < SQL/cdr_mysql_table.sql

mysql

GRANT ALL PRIVILEGES ON asteriskcdrdb.* TO asteriskuser@localhost IDENTIFIED BY ‘SOMEPASSWORD’;

GRANT ALL PRIVILEGES ON asterisk.* TO asteriskuser@localhost IDENTIFIED BY ‘SOMEPASSWORD’;

flush privileges;

\q

mysqladmin -u root password ‘SOMEPASSWORD’

cd /usr/src/asterisk-addons

./configure

make

make install

cd /usr/src/freepbx-2.6.0

./start_asterisk start

yum install php-pear-DB

yum install php-mysql

./install_amp –username=asteriskuser –password=SOMEPASSWORD

echo “/usr/local/sbin/amportal start” >> /etc/rc.local

chkconfig httpd on

chkconfig mysqld on

Open browser to http://ipaddressofpbx/admin

Click red bar in FreePBX

7. Fix ARI password:

nano -w /var/www/html/recordings/includes/main.conf.php

$ari_admin_password = “SOMEPASSWORD”;

Ctrl-X to save, ‘Y’ to confirm

8. Configure Sendmail:

nano /etc/mail/sendmail.mc

define(`SMART_HOST’, `relay.DOMAIN.com)dnl

MASQUERADE_AS(`pbx.DOMAIN.com’)dnl

FEATURE(`masquerade_envelope’)dnl

Ctrl-X to save, ‘Y’ to confirm

make -C /etc/mail

9. Edit sip_nat.conf for proper NAT:

nano /etc/asterisk/sip_nat.conf

localnet=192.168.1.0/255.255.255.0

externhost=pbx.DOMAIN.com (Set your external hostname name here)

externrefresh=10

fromdomain=DOMAIN.com (Set your external domain name here)

nat=yes

qualify=yes

canreinvite=no

Ctrl-X to save, ‘Y’ to confirm

10. Add extra codecs to config:

nano /etc/asterisk/sip_custom.conf

allow=gsm

allow=h261

allow=h263

allow=h263p

videosupport=yes

Ctrl-X to save, ‘Y’ to confirm

nano /etc/asterisk/iax_custom.conf

allow=gsm

allow=h261

allow=h263

allow=h263p

videosupport=yes

Ctrl-X to save, ‘Y’ to confirm

asterisk -rx reload

11. Edit voicemail config:

nano /etc/amportal.conf

If the web interface on your PBX will be accessible on the internet:

AMPWEBADDRESS=pbx.DOMAIN.com (Set your external hostname name here)

If the web interface on your PBX will be accessible only on your internal network:

AMPWEBADDRESS=internal.hostname.DOMAIN.com (Set your internal hostname name here)

Ctrl-X to save, ‘Y’ to confirm

or if your users will NOT have access to the web interface:

nano /etc/asterisk/vm_email.inc

remove “Visit http://AMPWEBADDRESS/cgi-bin/vmail.cgi?action=login&mailbox=${VM_MAILBOX} to check your voicemail with a web browser.\n”

Ctrl-X to save, ‘Y’ to confirm

nano /etc/asterisk/vm_general.inc

serveremail=pbx@DOMAIN.com ; Who the e-mail notification should appear to come from

fromstring=DOMAIN PBX ; Real name of email sender

Ctrl-X to save, ‘Y’ to confirm

12. Fix MOH directory:

ln -s /var/lib/asterisk/moh /var/lib/asterisk/mohmp3

asterisk -rx reload

14. Open browser to http://ipaddressofpbx

Done!

Asterisk Solutions

Asterisk is an open source telephony server that runs on the Linux operating system. By using open source software and standards based hardware, the cost to purchase and operate a business phone system is dramatically reduced and flexibility is greatly enhanced.

We can Provide you the Best Market Solutions for Asterisk , IP telephony and IP PBX, Our Experts Can Solve All your Problems, with acceptable time line, and with cost effective solutions.

Asterisk PBX Support

Asterisk PBX Solutions

Asterisk Expert is a leader VOIP Solutions Provider and system used for IP-Telephony. Our consulting services help your Home, SBM, or Coorporate organization connect its existing telephone lines with a state-of-the-art hybrid VOIP environment where inter-office, inter-branch and customer calls can take advantage of Web based voicemail, Conferencing, Automatic Call Distribution and many other advanced features. Our Experts can Deliver Quality work for all kind of solutions, when and where ever you need, Just send us a document mentioning about your scenario and we will do the rest for you.

Asterisk Help & Support

Serving 10s of global clients through offices in UK and USA. Implementations of VOIP with keeping in mind about quality assurance . State of the art 24×7 global Support with employee friendly setup including 2 mbps connectivity to each node. Worldwide Support support@Asteriskexpert.net for USA +1-810-3412901 and UK +44-117-9117289 Specializing in Asterisk Based solutions. Asterisk Support, Installation and Trainings

Plans and Pricings

Asterisk Support Plans & Pricing

We are Offering different Plans for all kind of Asterisk user, there are cheap asterisk support plans for individuals and home users, and then we have SMB Asterisk Support plans and further more for Coorporate group we have special Asterisk Support Plans and pricing,

We can also offer 24/7 support to your Asterisk box , if you want Contact Us

Payment methods accepted include Moneybooker or  Paypal. Payment details available on request.

Asterisk Trainings

Asterisk and Switchvox Training & Certification Programs

Whether you want to learn a little more about Asterisk or Switchvox or become certified, Digium™ offers a variety of online and instructor-led training to meet your needs. Asterisk instructor-led courses are available at Digium’s corporate headquarters and through our authorized training partners worldwide. Asterisk and Switchvox certification courses are also offered for authorized resellers. Choose from the courses below to find the training that best meets your needs.

We are going to start training soon mean while you can visit Digium Site to find out more about trainigs Click Here